kekiya Terms and Conditions —
What you need to know before you start

1. Introduction & Acceptance

It is your responsibility to read these Terms & Conditions in full before using the kekiya.win website and its associated mobile application (collectively, the "Platform"). By accessing, browsing, or creating an account on kekiya, you confirm that you have read, understood, and agreed to be bound by these terms.

These Terms & Conditions constitute a legal agreement between kekiya and the user. If you do not agree with any part of these terms, please do not use the platform.

Kekiya operates under an international gaming license and complies with all applicable laws and regulations. The platform is intended solely for adults and for entertainment purposes.

2. Eligibility & Registration Important

To register an account and use kekiya's services, the following conditions must be met:

• You must be at least 18 years of age.
• You must register using your own name and personal details — using another person's identity is prohibited.
• Online gaming must be legal in the country from which you are accessing the platform.
• The account has never previously been closed by kekiya.
• All information provided at registration must be truthful and accurate.

Kekiya reserves the right to request KYC (Know Your Customer) verification at any time. This process may require you to submit a national ID, passport, or other government-issued documents.

3. Account Management

Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be closed and any funds or bonuses will be forfeited.

• Password security: Keep your login credentials strictly confidential. kekiya is not liable for any loss resulting from sharing your details with others.
• Information update: If your address, phone number, or payment details change, please update your account promptly.
• Unauthorized access: If you notice any unusual activity on your account, contact support immediately.
• Inactive account: Accounts with no activity for more than 12 months may be marked as inactive.

4. Payments & Transactions bKash · Nagad · Rocket

Kekiya currently supports the following mobile banking methods in Bangladesh: bKash, Nagad, and Rocket. All transactions are processed in Bangladesh Taka (BDT).

Deposit rules:

• A minimum deposit amount applies and may change without prior notice.
• Deposits are usually credited instantly. If there is a delay, contact support with a screenshot.
• Only deposit from your own mobile banking account — third-party accounts are not accepted.

Withdrawal Rules:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals above a certain amount may be delayed if KYC verification has not been completed.
• Kekiya reserves the right to temporarily suspend withdrawals in the case of suspicious transactions.
• Deposited funds must be wagered at least once before a withdrawal can be made.

5. Bonuses & Promotions

Kekiya regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are clearly stated on the offer page.

• Wagering Requirement: Withdrawing bonus funds requires completing a set number of wagers. For example, 30x means you must wager the bonus amount 30 times.
• Time limit: Every bonus has an expiry date. If the Wagering Requirement is not met within the specified period, the bonus will be forfeited.
• Game Restrictions: Some bonuses can only be used on specific games. The eligible games will be listed in the offer's terms and conditions.
• Multiple Bonuses: It may not be possible to have multiple bonuses active at the same time. Please contact support for further details.
• Abuse: Abusing bonus offers or attempting to claim bonuses across multiple accounts may result in all bonuses being cancelled and your account being closed.

6. Gameplay Rules

All games on kekiya use independently audited Random Number Generator (RNG) technology. Every game outcome is entirely random and cannot be controlled by any party.

• If a disconnection occurs during a game, the outcome will be determined based on the server logs.
• Kekiya reserves the right to reclaim any winnings paid out in error due to a technical fault.
• In Live Casino games, the dealer's decision is final, though appeals can be made in cases of clear error.
• Any changes to game rules will be announced on the platform in advance.

Kekiya's game library includes slots, live dealer games, fish games, and sports betting. Each category may have its own specific rules, detailed on the respective category page.

7. Prohibited Activities Account closure for violations

The following activities are strictly prohibited on kekiya:

• Playing games using bots, scripts, or automated software.
• Intentionally exploiting any technical flaw or vulnerability on the platform.
• Attempting to influence game outcomes by colluding with other users.
• Money laundering or any other illegal financial activity.
• Sending hateful, offensive, or threatening messages on the platform.
• Operating an account using another person's identity.
• Operating multiple accounts on behalf of the same individual.

8. Privacy & Data Protection

Kekiya treats the protection of your personal data as its highest priority. We use 256-bit SSL encryption, and your information is never sold to third parties.

• Information provided at registration is used solely for account management and KYC verification.
• Where required by legal obligation or government directive, relevant information may be disclosed to the appropriate authorities.
• Cookies and tracking technologies are used to enhance the user experience.

For more details, visit our Privacy Policy Read.

9. Responsible Gaming

Kekiya views responsible gaming not merely as a compliance requirement, but as a core value. We want every member to enjoy their experience while staying aware of their own limits.

• Set your own daily, weekly, or monthly deposit limits at any time.
• You have the option to temporarily suspend or permanently close your account if needed.
• If you notice signs of gaming addiction, please contact support right away.

10. Account Closure & Termination

You may close your kekiya account at any time by contacting our support team, who will process the request. kekiya may also close an account for the following reasons:

• Breach of any provision of these Terms & Conditions.
• Evidence of fraudulent or deceptive activity.
• Operating an account using a false identity or misleading information.
• Extended period of inactivity.
• Direction from a legal or regulatory authority.

If there is a legitimately withdrawable balance at the time of closure and no breach of terms has occurred, those funds will be returned. However, balances may be forfeited in cases where a violation has taken place.

11. Dispute Resolution

Any dispute between kekiya and a user will be resolved through the following steps:

• Step 1: Contact support chat for a direct resolution. Most issues are resolved at this stage.
• Step 2: Submit a formal complaint by email. The support team will respond within 48 hours.
• Step 3: Arbitration through a neutral third party, subject to the agreement of both parties.

In the event of a dispute regarding a game outcome, server logs will be treated as the definitive record. Any claim must be submitted within 30 days of the incident.

12. Changes & Updates

Kekiya reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be sent to your registered email address or posted on the platform.

• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• Visit this page regularly to stay informed about any updates.
• The "Last Updated" date at the top of the page always reflects the date of the most recent change.

For any questions about these Terms & Conditions, please contact us at [email protected]. Our support team is available 24/7, 7 days a week.